Review the WSJ video on business sources outsourcing (BPO) and conduct a brief search for updated information. Then, answer the following:
- Did Tata’s choice of a different generic strategy than that of InfoSys result in better flexibility when global BPO industry forces changed?
- Does IBM’s (a knowledge-intensive differentiator) re-entry into the low-end (high-efficiency) BPO global market not break the “pursue only one generic strategy” rule?
Refer to the Capstone Discussion Rubric for directions on completing these discussions.
